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Zoho CRM vs Nutshell
A broad, highly configurable CRM that lists workflows, cadences and forecasting from its first paid edition and includes a free edition for very small teams. A small-business CRM that bundles web chat, forms and basic email marketing into every plan and promises live support on all of them.
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Both are credible choices; the right one depends on team size, billing preference and which tier you need for automation. The tables below use each vendor's published prices and seat rules, so the totals are what a team of that size would be billed before tax.
At a glance
| Zoho CRM | Nutshell | |
|---|---|---|
| Score | 78.2 / 100 | 35.2 / 100 |
| Cheapest paid plan (annual) | Standard: $14 | Foundation: $13 |
| Top published price (annual) | Ultimate: $52 | Enterprise: $79 |
| Free plan | Yes, up to 3 users | Not listed |
| Month-to-month billing | Yes | Yes |
| Trial | free trial on paid editions | free 14-day trial, no credit card |
| Seat rules | Free Edition capped at 3 users | no seat minimum listed |
| Workflow automation | Standard and upWorkflows & assignment rules | Pro and upSales automation |
| Email sequences / cadences | Standard and upCadences | Not listed |
| Sales forecasting | Standard and upSales forecasting | Not listed |
| Single sign-on (SSO) | Not listed | Enterprise and upEnterprise SSO |
"Not listed" means the vendor's pricing page doesn't mention the feature for any plan. It may still exist on a higher tier, as an add-on, or in a separate feature matrix, so check with the vendor before ruling a CRM out.
Monthly cost by team size (annual billing)
Pipeline & contacts only
| Team | Zoho CRM | Nutshell |
|---|---|---|
| 1 person | $0 ✓ Free Edition | $13 Foundation |
| 3 people | $0 ✓ Free Edition | $39 Foundation |
| 10 people | $140 Standard | $130 ✓ Foundation |
| 25 people | $350 Standard | $325 ✓ Foundation |
| 50 people | $700 Standard | $650 ✓ Foundation |
Workflow automation
| Team | Zoho CRM | Nutshell |
|---|---|---|
| 1 person | $14 ✓ Standard | $42 Pro |
| 3 people | $42 ✓ Standard | $126 Pro |
| 10 people | $140 ✓ Standard | $420 Pro |
| 25 people | $350 ✓ Standard | $1,050 Pro |
| 50 people | $700 ✓ Standard | $2,100 Pro |
Automation + email sequences
| Team | Zoho CRM | Nutshell |
|---|---|---|
| 1 person | $14 Standard | — |
| 3 people | $42 Standard | — |
| 10 people | $140 Standard | — |
| 25 people | $350 Standard | — |
| 50 people | $700 Standard | — |
Each cell is the cheapest plan that fits the team and lists every feature in that row's need, using each vendor's seat minimums and caps. ✓ marks the cheaper option.
Where each one comes out ahead
Zoho CRM
- Has a free plan (up to 3 users); Nutshell doesn't list one
- Cheaper route to workflow automation for 10 people: $140 vs $420 a month
- Lists email sequences (from Standard); Nutshell's pricing page doesn't
- Lists sales forecasting (from Standard); Nutshell's pricing page doesn't
Choose Zoho CRM if you want automation and forecasting on a low per-seat budget and don't mind a configuration-heavy tool.
See Zoho CRM pricingNutshell
- Lower entry price: Foundation at $13 vs Standard at $14 per user per month
- Lists single sign-on (from Enterprise); Zoho CRM's pricing page doesn't
Choose Nutshell if you want a straightforward CRM with human support and no seat minimums.
See Nutshell pricingWorth knowing
- Zoho CRM: Zoho defaulted to Singapore dollars for our capture location; the USD figures come from its own USD currency switch.
- Zoho CRM: Local sales taxes are added on top of the listed prices.
- Nutshell: Nutshell's plan names are images on the pricing page; they are read from its "Everything in …" lines.
- Nutshell: No seat minimums or maximums.
FAQ
Is Zoho CRM or Nutshell cheaper?
For 10 people who need workflow automation, Zoho CRM is cheaper: Standard at $140 a month vs Nutshell Pro at $420, a difference of $3,360 a year.
Which has a free plan, Zoho CRM or Nutshell?
Zoho CRM has one for up to 3 users; Nutshell doesn't list one.
Can I pay monthly for Zoho CRM and Nutshell?
Zoho CRM publishes month-to-month prices; Nutshell publishes month-to-month prices.
Related comparisons
Full details: Zoho CRM pricing · Nutshell pricing